Booking Appointments
- Appointments are made by telephoning the surgery and take place within the practice be it on the phone or in person.
- Urgent cases will always be dealt with as soon as possible, otherwise you will be offered the first available appointment with a doctor/triage staff within 48 hours.
- Appointments will be 10 minutes long, but if you feel you need longer please let us know before the time of booking.
- Sick child and urgent appointments – cases will be seen as soon as possible if the patient calls the surgery.
- There is an out of hours service that patients can use.
- Occasionally you might be asked to complete a Friends And Family Test Questionnaire; regarding your experience with the practice. The aim of this is to help us to improve our services.
Telephone Advice
To speak to one of our doctors please contact the practice and provide as much information as you can (your name and contact number) to assist the doctor dealing with your query.
Please think before you call. Please help the doctors and other patients by being considerate.
If you are waiting for a call from one our doctors, please keep your line free as the doctor will try calling no more than twice.
If the doctor can not get through to you at the time in which the call is made, a note will be put on your personal patient file to record that the doctor tried to call you.
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
We have a high number of ‘Did Not Attend’ and appointments are precious which makes non attenders wasting an appointment that could have been used for an emergency.
Your thoughtfulness and cooperation is appreciated in not wasting appointments.
Cancel by phone – 020 8520 7115
Cancel online – Click here to cancel your appointment online
Our Location
There is 1 hour free parking outside the Forest Road Medical Centre or 30 mins free on surrounding roads.
Interpreter / British Sign Language (BSL)
Please advise us if you need a language interpreter or British Sign language (BSL) is required when booking their appointment.
Chaperones
Should you need a chaperone present at a consultation or procedure then please alert reception staff that can ensure that one is available for the appointment It is standard practice policy for patients to be offered a chaperone for any examination.
Please ask the doctor or nurse.
Home Visits
If possible, please try to ring the practice before 10.00AM if you require a home visit.
You may only request a home visit if:
- You are a housebound patient
- Or are too ill to visit the practice (if this is case, please provide as much information as you can so we can give this to the doctor)
Your Doctor will only visit you at home, if they think that your medical condition requires it and will also decide on how urgent the visit is needed.
Please be aware that that it is not possible to specify which doctor will attend any emergency home visit as they are the delegated doctor on-call at the time.
Late For Your Appointment
If a patient is late for a routine appointment, it is practice policy to ask the patient to make another appointment, however, the doctor or nurse may still see you if time allows. Time keeping is essential if we are to provide patients with the best treatment and service they expect.
We do ask for your patience if the clinician is running slightly late. We endeavour to run to time but the nature of our work does not always allow this to be possible.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.